Please read these terms carefully. If you have any questions, contact us at care@rgreenmart.com.

1. Cancellation timing

Any cancellations to the order shall be made before 24 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 24hr delivery window starts.

2. How to cancel

Cancellation of order shall be made by email with Subject: "Cancellation Request" and sent to care@rgreenmart.com. The email shall contain the following details:

• Order ID
• Cancellation Reason

3. Cancellation processing & refund timeline

Cancellation shall be initiated after the formal order cancellation request is received at care@rgreenmart.com and the amount will be credited to the same account from where it was deducted. It will take 7 to 10 days.

4. Refund conditions

Refund shall be made under the following conditions:

• Order was cancelled.
• Order was not delivered to the recipient (excluding unfounded recipient cases).
• If there is any complaint regarding the quality of the product delivered, we will investigate and if valid, the customer will get a full refund or replacement.
• Refund will be initiated within 3 to 5 working days.

5. Refund evaluation & limits

Refunds can only be requested in case of service failure. Our team will evaluate if an order qualifies for a refund. The management's decision will be final. Refund amount cannot exceed the amount paid by the customer.

6. Cancellation charges

In case of cancellation, a 20% charge will be applicable.

7. Discounts & non-refundable amounts

Any discounted or exempted amount cannot be claimed for a refund.

8. Extra credited amounts

Any extra amount credited to the online delivery account may be used for order enhancement but will not be refundable.

9. Authority

In all matters concerning cancellation and refund, Online Delivery shall have the final deciding authority.

10. Policy changes

Online Delivery may amend its Cancellation And Refund Policy from time to time. Any substantial changes will be notified via email or an announcement on the website.

11. Contact

If you have any questions or comments about our Cancellation And Refund Policy, please email us at care@rgreenmart.com.